INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that all our product images accurately represent the items you will receive. However, please note that slight variations in color or packaging may occur due to differences in monitors and the nature of manufacturing processes. If you receive a product that significantly differs from what is shown, please contact our customer service team for assistance.

Where can I view my sales receipt?

After completing your purchase, a sales receipt will be sent to the email address you provided during checkout. You can also view your sales receipt by logging into your account on our website and navigating to the "Order History" section. If you have any trouble accessing your receipt, please contact us at web@hempynatural.com for support.

How can I return an item?

If you need to return an item, please contact our customer service team at web@hempynatural.com to initiate the return process. Ensure the product is unused and in its original packaging. We will provide you with instructions on how to ship the item back to us. Once we receive the returned product and verify its condition, we will process your refund or exchange.

Will you restock items indicated as “out of stock?”
We make every effort to restock popular items as quickly as possible. If a product you are interested in is marked as "out of stock," we recommend checking back frequently or signing up for our email notifications to receive updates on restock availability. You can also contact our customer service team for more information on expected restock dates.
Where can I ship my order?

We currently ship orders to addresses within the United States and internationally. During the checkout process, you can enter your shipping address to see if we deliver to your location. If you have any specific shipping requests or questions about delivery options, please contact our customer service team at web@hempynatural.com for assistance.

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