Last updated: April 19, 2025
Omega Online Sales LLC (“we,” “us,” or “our”), doing business as Hempy Natural, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.hempynatural.com (the “Site”) or purchase our hemp‑derived wellness products (the “Products”). By accessing the Site or placing an Order, you consent to the practices described below. If you do not agree, please do not use our Site or provide us with your personal data.
1. Company Information
Omega Online Sales LLC
8735 Dunwoody Place #7666
Atlanta, GA 30350, USA
Phone: +1 (214) 600 7042
Email: web@hempynatural.com
2. Scope & Applicability
This Privacy Policy applies to all personal information collected through the Site, by email, phone, or other direct interactions, as well as to information collected automatically (e.g., through cookies) when you visit the Site.
3. Information We Collect
3.1. Information You Provide Directly
- Identity & Contact Data: Name, shipping and billing address, phone number, email address.
- Account Credentials: Username and password if you register an account.
- Payment Data: Credit/debit card numbers, billing address, PayPal or other payment‑service identifiers.
- Communications: Any messages you send via contact forms, emails, live chat, or social media.
3.2. Information We Collect Automatically
- Usage Data: Browsing history, pages viewed, time spent on pages, click‑stream data.
- Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution.
- Cookies & Tracking Technologies: See Section 6 below.
3.3. Information From Third Parties
- Service Providers: Shipping carriers, payment processors, marketing platforms may supply transaction confirmations, shipment status updates, or analytics.
- Public Sources: Fraud‑prevention databases, address‑verification services.
4. How We Use Your Information
We process your personal data for the following purposes:
- Order Fulfillment & Delivery: To process your orders, arrange shipping, and provide customer support.
- Payment Processing & Fraud Prevention: To authorize payments and detect or prevent fraudulent transactions.
- Marketing & Communications:
- To send promotional emails, newsletters, special offers, and product recommendations (with your consent where required).
- To tailor and improve our marketing campaigns using analytics.
- Site Improvement & Analytics: To understand usage patterns, diagnose technical issues, and optimize our Site’s design, features, and performance.
- Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests (e.g., court orders, subpoenas), and protect our rights.
- Internal Business Purposes: Including audits, data analysis, and enhancing our Products and services.
5. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal bases include:
- Contractual Necessity: Processing is necessary to fulfill your Order.
- Consent: Where you’ve agreed to receive marketing communications or certain cookies.
- Legitimate Interests: For example, to prevent fraud, ensure network and information security, and improve our Site.
- Legal Obligation: To comply with applicable laws or respond to legal process.
6. Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect usage and technical data.
- Essential Cookies: Required for Site functionality (e.g., shopping cart, account login).
- Performance & Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
- Advertising & Third‑Party Cookies: Used by advertising partners to display relevant ads on other sites.
You can manage your cookie preferences or opt out altogether by adjusting your browser settings or via our cookie‑consent banner. Disabling certain cookies may affect your ability to use all Site features.
7. Sharing & Disclosure of Your Information
We may share your information with:
- Service Providers & Subprocessors: Third parties that perform services on our behalf (e.g., payment processors, shipping carriers, marketing platforms, IT infrastructure). They are contractually bound to use your information only to perform services for us.
- Affiliates & Business Transfers: In connection with a corporate transaction such as a merger, acquisition, or sale of assets. We will notify you of any material change in ownership or purpose of processing.
- Legal & Safety Reasons: If required by law or to respond to legal process, enforce our policies, or protect our rights, property, or safety, or that of others.
- Consent: We may share your information with other parties when you have given us your explicit consent.
8. International Transfers
Your information may be transferred to—and processed in—the United States and other countries whose data‑protection laws may differ from those in your jurisdiction. Whenever we transfer personal data, we implement appropriate safeguards, such as Standard Contractual Clauses.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Thereafter, we securely delete or anonymize your information.
10. Your Rights & Choices
10.1. General Privacy Rights (GDPR Subjects)
If you reside in the EEA, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”), subject to certain exceptions (e.g., compliance with legal obligations).
- Restrict or object to our processing of your data in certain circumstances.
- Portability: Receive your data in a structured, commonly used format and transmit it to another controller.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting processing prior to withdrawal.
10.2. California Consumer Privacy Act (CCPA/CPRA)
If you are a California resident, you have additional rights:
- Right to Know: What personal data we collect, use, disclose, and sell about you.
- Right to Delete: Request deletion of your personal data, subject to exceptions.
- Right to Opt‑Out: Direct us not to “sell” your personal data (we do not sell personal data for monetary consideration).
- Right to Non‑Discrimination: You may exercise your CCPA rights without being discriminated against.
To exercise any of these rights, contact us at web@hempynatural.com or +1 (214) 600 7042. We may require verification to process your request.
11. Third‑Party Links & Embedded Content
Our Site may contain links to third‑party websites or embed content (e.g., videos, social‑media feeds). We do not control their privacy practices. We encourage you to review their privacy policies before interacting with them.
12. Children’s Privacy
Our Site and Products are not directed to children under 16 years old. We do not knowingly collect personal data from minors. If you become aware of any data we have collected from a child under 16, please contact us immediately; we will delete such data in accordance with applicable law.
13. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no system is completely secure; we cannot guarantee absolute security.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised date at the top and, if changes are material, provide a prominent notice (e.g., banner or email). Your continued use of the Site after changes indicates your acceptance.
15. Contact Us
If you have questions or concerns about this Privacy Policy or our data‑processing practices, please contact:
Omega Online Sales LLC
Attn: Privacy Officer
8735 Dunwoody Place #7666
Atlanta, GA 30350, USA
Phone: +1 (214) 600 7042
Email: web@hempynatural.com
You also have the right to lodge a complaint with your local data‑protection authority if you believe we have violated applicable privacy laws.
Thank you for trusting Hempy Natural with your personal data. We are committed to transparency, security, and respecting your privacy rights.
